Outbound lead generation
High-intent leads for insurance, motor, tracking and warranty products. Pay per qualified lead or per seat.
Ask about cost per lead →
People|Conversations|Opportunities
Lead · Generate · Grow
Turning conversations into customers.
Outbound lead generation, inbound call answering and dedicated contact centre teams for insurance, automotive, telecoms and B2B brands. Trained agents, in-house QA and daily reporting, from five centres across South Africa and Zimbabwe.
Live in 7–10 working days
POPIA-compliant
Level 2 B-BBEE
End-of-day report
Motor insurance campaign
EXAMPLE
1,240
Calls made
86
Qualified leads
96%
QA score
Leads per day, this week
Mon
Tue
Wed
Thu
Fri
New qualified lead
Sent to your team · 2 min ago
SA & UK hours
Campaigns delivered for leading brands
What we do
One partner for every customer conversation
From the first outbound call to answering your phones, we run the conversations so your team can close the deals.
NEW
Inbound call answering
Real people answer in your company's name, capture every enquiry and email it to the right person, on SA or UK hours.
See packages →B2B appointment setting
We reach decision-makers, qualify the opportunity and book meetings straight into your sales team's calendar.
Book a strategy call →Learnerships & workforce
Learnership hosting and work-experience programmes that build skills, create jobs and support your B-BBEE goals.
Partner with us →Results
Performance you can check, every single day
Every client gets a daily end-of-day report plus a monthly reconciliation: calls made, leads submitted, quality scores and conversions.
60,000+
leads generated since March 2025
3–5k
qualified leads delivered every month
15+
live campaigns managed
98%
average QA score on audited calls
Case study · Short-term insurance
From pilot team to 1,000+ qualified motor leads a month
A national short-term insurer needed a steady flow of quote-ready motor insurance leads without growing its own call centre. We started with a small pilot team, built a client-specific script and qualification checklist, and held weekly QA calibration sessions with the client's sales managers.
Within three months the campaign had scaled across two of our centres, with daily end-of-day reports and a monthly recon keeping both teams aligned on every lead.
1,000+
qualified leads a month
1 in 3
leads converted to a quote
90 days
from pilot to full scale
Inno-Tel works like an extension of our own team. The leads are properly qualified, the daily reports mean we always know exactly where we stand, and when we need to scale up, they move fast. They're a partner we trust with our customers.
How it works
From brief to live campaign in under two weeks
-
01
Brief & script
We learn your product, targets and ideal customer, then write a client-specific script.
-
02
Train the team
A dedicated team of agents is trained on your campaign before the first call is made.
-
03
Go live with QA
Our in-house QA team scores real calls every week, so standards stay high.
-
04
Report daily
You get an end-of-day report and a monthly reconciliation. No guesswork.
QA scorecard
Weekly call audit
94%
Greeting & introduction98%
POPIA & compliance script100%
Needs analysis91%
Data accuracy89%
Example scorecard for illustration
Quality assurance
Every lead is checked before it reaches you
Our own QA team and QA system score a random sample of calls every week, on compliance, accuracy and customer experience. Agents are coached on the results, so quality keeps climbing.
Call recordings on request
Duplicate & invalid lead checks
Client-specific scripts
Weekly coaching
UK & International
Your UK phones, answered by real people
South Africa is just one to two hours ahead of the UK, so our agents work your business hours. Clear English, friendly service, and a fraction of UK call-centre costs.
London
09:00
Cape Town
10:00–11:00
- Message capture, call classification and email routing
- Five centres for backup and continuity
- Add outbound lead generation when you're ready to grow
Industries
Industries we know inside out
Part of
Building opportunity
Creating partnerships
Delivering performance
Client Solutions
Business support that improves performance and efficiency.
Contact Centre
Inno-Tel: customer acquisition, lead generation and call answering.
YOU ARE HERE
Outsourcing
Flexible operational and engagement teams that scale with you.
Workforce Development
Learnerships and work experience that create real jobs.
Who we are
People. Conversations. Opportunities.
Inno-Tel is a South African customer acquisition and contact centre company. We help brands find, engage and convert customers, while creating jobs and building skills in our communities.
POPIA
Compliant data handling
Level 2 B-BBEE
Certificate on request
In-house QA
Weekly call audits
Our locations
5 centres · 2 countries
Woodstock
Cape Town · Head office
Tyger Valley
Cape Town
Parow
Cape Town
Richards Bay
KwaZulu-Natal
Harare
Zimbabwe
Work from home
Remote lead generation team
NOW HIRING
WORK FROM HOME
Lead Generation Agent (Remote)
Call warm prospects from home, qualify their interest and pass quality leads to our clients' sales teams. Full training, scripts and daily support from a team leader.
You'll need
Your own laptop or PC and a USB headset
Stable fibre or LTE internet, plus a backup for load-shedding
A quiet space to work
Clear spoken English; call-centre or sales experience is a plus
ON-SITE
Contact Centre Agent
Join one of our teams in Tyger Valley, Parow, Woodstock or Richards Bay, working on outbound and inbound campaigns for leading brands.
Learnership intakes also open throughout the year.
Send your CV
Let's talk
Ready to grow your customer base?
Tell us about your campaign and we'll come back with a proposal within one business day.